Airbnb UK response times

Don4080
Level 1
Twyford, United Kingdom

Airbnb UK response times

I have been experiancing response time problems with Airbnb UK customer service since Dec 24th which is almost 32 days ago . Surely they have published SLA's in rectifying problems .  I keep getting told the issue has to go to '"A special team" for resolution 32 days is unaccpetable in my opinion. Has anyone else had similar problems and a silution or a number for anyone in authority in Aribnb in the UK ?

2 Replies 2
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Don4080 occasionally a public prod via Twitter pushes them into action OR, depending on the size of your problem, a small claims court case certainly gets their attention

Quincy
Community Manager
Community Manager
London, United Kingdom

Hi there @Don4080, I'm sorry to hear that this is taking so long to be resolved. I've nudged the team about this. Hopefully, they can get back to you as soon as possible. 

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