Airbnb UK response times

[Don4080]

I have been experiancing response time problems with Airbnb UK customer service since Dec 24th which is almost 32 days ago . Surely they have published SLA's in rectifying problems .  I keep getting told the issue has to go to '"A special team" for resolution 32 days is unaccpetable in my opinion. Has anyone else had similar problems and a silution or a number for anyone in authority in Aribnb in the UK ?

[Mike-And-Jane0]

@Don4080 occasionally a public prod via Twitter pushes them into action OR, depending on the size of your problem, a small claims court case certainly gets their attention

[Quincy]

Hi there @Don4080, I'm sorry to hear that this is taking so long to be resolved. I've nudged the team about this. Hopefully, they can get back to you as soon as possible.