Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Jp125

Hello, I am a new host and I am about to book my first guest. The guest write: "Please note Due to COVID the refund policy we would look for is a full refund this can not be negotiable, if for health reasons we are unable to come or if the war escalates a... Latest reply by Helen3

Anyone have any tips how to avoid these. I have received the best 4 star review. Seems like not very fair and makes no sense . Anyway to get Airbnb to remove this or tips to avoid in the future   Latest reply by Emilia42

We live in Wales and host our home during the high season summer months of July and August. Last year, we were unable to host due to pandemic restrictions and string of cancellations. I feel unfairly penalized by the new Superhost criteria which require... Latest reply by Helen3

Hi Latest reply by Sybe

Is there a change in Airbnb policy regarding existing bookings for Russian guests resident in Russia that are planning to stay in Europe? Are we advised to cancel them? Latest reply by Anonymous

Hi all just asking for advice.My friend booked a house in south Fremantle for a gals weekend away this Friday - Monday. 12 of us are going and the property sleeps 12. As we know the government restrictions are changing as of midnight tonight and to comply... Latest reply by Anonymous

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My second guest after installing new August Home smart lock and my guest got no email with door code. There is no customer service phone, just chat bot and email. Chat bot states it'll bump my concern up to an escalated call and response time is 3 days.... Latest reply by Julie4132

Does Airbnb not provide the numerical star rating for guests anymore? I had someone mention it was because my "Instant Book" was turned off. I turned it on, logged out/in of website, cleared cache, refreshed multiple times, still don't see guests star ra... Latest reply by Sarah977

How do you manage large accounts to avoid having hundreds of properties being suspended by a guest retaliation claim associated with only 1 property? I have seen reports of 100 properties suspended because they are managed under 1 Airbnb account. Airbnb... Latest reply by Luke8