Airbnb cancelled a guest's reservation re "quality information" now this guest has booked again, and not getting a timely response from Airbnb

[Peter2951]

The cancelation and message: "Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member of our Airbnb community." Airbnb had canceled and notified the guest.

The same guest had booked again without Airbnb canceling the reservation. I am in dialog with the (potential) guest and I asked for her patience while I seek clarification from Airbnb. There is 5 hours left of the 24 hours to approve the guest.

Since starting a conversation with an Airbnb bot, I have not yet received a human response. I will accept their judgement in declining this guest, yet I don't want to decline the request until they weigh-in about the new request to book. 

[Peter2951]

Does the Airbnb staff take the weekend off? I cannot seem to get a response for 12 or more hours.

[Colleen253]

@Peter2951 CS is exceedingly slow these days. In your shoes I would simply decline the request, before it runs out. You will not hear a different answer anyway, nor will Airbnb give you any specific info on why the first was flagged. While the algorithm has an occasional tendency to incorrectly flag some requests, it's not wise to ignore one that's been flagged as yours was. Just tell the guest you're sorry but your hands are tied and they will need to contact Airbnb themselves to sort it out.

[Peter2951]

Thank you for your response, I will follow your recommendation. 

[Branka-and-Silvia0]

@Peter2951  I would simply decline and then block one of these days he/she intends to book just to be sure he/she can't book them again

[M199]

@Peter2951 

If Airbnb cancels a guest as member, I would seriously consider not  booking that guest. And would definitely investigate further.  In my opinion, I'm thinking red flags here.

[Peter2951]

I was frustrated that Airbnb has not responded, yet just as I started to write I got a call back. They accounted for a technical issue with the guest changing her ID, and said that the guest was not flagged due to behavior. It's only because I invested time and effort, giving the prospective guest some benefit of the doubt, that I will now proceed with the booking.