This just happened to us. Airbnb emailed us at 11pm on June 5 saying they canceled for a two week stay (6/26-7/3) for “quality assurance regarding the guest… can no longer support them as a member…”
The guest called ABnb 6:30 am the next morning and was told it was a mistake and reinstated his account. He then emailed us via the app asking why it was cancelled. We told him ABnb did it and that old call Airbnb. Within 20 minutes, the ABnb rep said it was a mistake and that he could rebook - but by that time, he found another place.
They fully reimbursed him - but we got nothing. We just booked the second week, but not the first one which starts tomorrow.
I don’t understand how ABnb can do this and not give something to the host? I mean without places to stay they’d have no guests. We are the biggest part of their business!