Airbnb issuing a refund with your permission and ignoring you. Anybody else seeing this?

[Joseph1529]

We had a guest cancel the day of arrival and airbnb authorized a full refund without our permission. We had one human call us and we clearly stated we did not authorize this and want to speak to a manager. We were told as long as the case is open, we would not see the refund charged against us however it has been 7 weeks and they just took the refund out of our profits. Has anybody else been treated this way? We are a super host about to list another properly but considering to take our homes to verbo or somewhere else. 

[Emiel1]

@Joseph1529 

As you can read in this community it happens frequently.

Did the guest cancel because of a "travel issue" or "extenuating circumstance" ?