Airbnb phone support shut down

[Rachael171]

I've seen some other posts about this, but I'm going to jump on the bandwagon. What in the holy *bleep* is happening to Airbnb?

Now when you call their customer service phone support in the U.S., it says they are only addressing reservation issues happening within the next 72 hours.

You get automatically redirected to their customer support email, which will NOT respond to you! I've been trying to get reimbursed for a damage claim for a month now!!! Pull out your renter's insurance, folks, because Airbnb does not care. 

This is a new level of ridiculousness. It's seriously time to expose this on social media, with the media and abandon Airbnb for other platforms. This is a sinking ship.

[Fred13]

@Helen427 The core problem today is education, or lack of. When one generation took their eyes of what was actually being taught in school (started late 70's) vs. only concerned with a final piece of paper (aka diploma) it ultimately lead to a generation of specialists unable to ever see the 'big picture'.  Those are today's leaders in every major company. Life.

[Brian1646]

This is so unprofessional. Really considering moving my listing to another service. Not providing phone support and not being able to speak to someone live is insane in this day and age. Hard to believe the CEO thinks this is appropriate. 

[Fred13]

@Brian1646 I asked before in another post but maybe you didn't see it - how did Airbnb even become aware of that gas leak?

[Ryan2073]

Hello Follow Hosts!

I have posted directly on the I Airbnb Facebook wall. I encourage all of you to do the same. Let’s publicly shame the h*ll out of them. I thought it would help get support for the issues I’ve encountered with them but it simply resulted in lip service. 

[Shaun124]

So the bizarre stuff continues.

Airbnb just cancelled a booking. The guest was due to arrive yesterday. He booked the day before.

He has good ratings so no idea why. He started sending messages asking for check in information. We went to send it to him manually as it on an auto responder and the booking now shows cancelled. He never cancelled and neither did we.

True to current form, no one could reach customer service to find out why.

[Derek116]

We just had a similar thing happen but then Airbnb cut off the ability to message. Luckily I found the guest on social media and we worked it out. 
for a company that is about to go public you would think they would have the basics figured out. 

[Jamie206]

@Shaun124

This is happening with more frequency. It seems like they are trying to implement some sort of autobot to make decisions, in lieu of having live customer support. So, if there's a decision point, like maybe a second payment due and there's a glitch, for instance. Then the system just deletes anything that it thinks might incur live support.

[Shaun124]

with a potential IPO, do potential investor really know how bad things are?