@Carrie-and-Danny0 Calling Airbnb seems to be one of the worst ways of getting help, so I never contact them like that. (There might be emergency or very time-sensitive situations where you have to, though).
I have had better luck with the messaging system, and have found that when I state the dept. that it pertains to, it actually gets passed along fairly quickly, although I haven't had occasion to contact them for quite awhile, so YMMV.
In your case I would send a message that started: " Technical issue- please forward to Tech team" and then as briefly as possible outline the issue. I think the CS reps are sometimes relieved to be told to pass it on, and to what team, rather than to spend time on frustrating back and forths trying to understand the issue.
When I have done this, I usually get a brief message back with all the usual scripted platitudes, but saying they are passing it to the correct team, and I've then gotten messages directly from someone in their tech dept, trust and safety dept, whatever the case may be about.