Hi. Airbnb recently removed a guest from the Airbnb site and cancelled their pending reservation with us, but will not share the details. We have now received another booking request from what appears to be the fiancé of the individual that was removed.
Airbnb’s response was that we could either reject the booking request or chat with the fiancé and see if we’d be comfortable approving the booking.
Has anyone experienced this? If so how did you handle?
I feel Airbnb is putting us in an awkward situation and this could be avoided if they simply shared the details of why the individual was removed.
Thank you in advance for your support.