On the 7th August I checked into a Airbnb in the south of France that had rats on the ground floor(amongst a number of other issues), something the host acknowledged in the Airbnb chat function so I’ve a record of this.
I spoke with Marjorie at Airbnb on the 8th (within 24 hours of check in) and explained that we couldn’t stay there and that despite it being peak season I’d managed to find alternative accommodation and that I wanted a refund. She said that I didn’t need to do anything further and that the resolution centre would contact me, this didn’t happen and so I called support and spoke with Milo at Airbnb on the 12th August, he apologised and said the case manager at Airbnb would call me by the latest on the 13th.
I’ve had no email or call, it’s now not possible to phone the contact centre as priority is being given to ‘bookings happening in the next few days’. In addition the Airbnb support chat is not responding to me either.
I’d appreciate it if someone can shed some light on how I proceed from here ?
Thanks
Mark
