I am getting more and more disenchanted with AirBNB as time goes on. We have been hosting only for 2 years. We have a 5.0 Score. Top 1% which is woohoo who cares. My point is this. We bend over backwards to make our place comfortable. Balancing cozy, useful items with the sensation of not over-cluttered.
I have two issues which now has made me decide that I am no longer leaving reviews. I had a guest smoke inside the apartment. We clean the apartment so there was no mistaking the odor of smoke. I said they were quiet & very clean. In the house rules I said followed most. Then I said left the place smelling like smoke. OMG **bleep** hit the fan. the daughter (supposedly using her mom's log in) started threatening me with a lawsuit. Which I know is nonsense, started threatening me to remove it, called me names and I decided based upon how psycho she went that I could feel there was impending doom to go against my better judgement and remove it. The MOM called Airbnb after she saw my comment about smoking and removed the most beautiful review of my place. I was furious that Airbnb allowed a guest who obviously had a great stay to remove their review in retaliation to my review.
Also, since then I had a guest stay and left the place dirtier than anyone has in 2+ years. I now am afraid to leave a bad review. Keep in mind they had 5 stays and zero reviews. That tells me that other hosts opted to not deal with the drama and did not leave a review. CRAPPY guests. So I called AirBNB to just remove my review. They said if they do they email the guest and let them know. OHHH I lost it. I said so you initiate drama. Fantastic. I said they should not be allowed to INstaBook without a positive review.
I purchase land to build unique AirBNB's since mine is a success, last year I decided to not build. I am so thankful I made that decision. I am moving to long term rental and getting out of this nonsense.
I feel so much better venting. For the record I am not one of these hosts that goes to facebook groups and said "the guest left crumbs on the counter - should I charge additional cleaning fees". That is equally insane.
