Any Host's have their Listing Hacked?

Any Host's have their Listing Hacked?

I was made aware that something was wrong with my listing.  I was no longer to use the hosting feature on the Airbnb mobile app.  I then proceeded to try the browser version and ended up changing my password.  I strongly recommend making a very difficult password.  Once I started reviewing my account I noticed that my email was no longer the default, and my bank info for payments was no longer the default.  Then I was able to determined my latest payment from a guest went directly to the hacker's back account.  I went around and around with Airbnb support for a few days, I have not received my payment from the last guest.  I am sharing this for others to be vigilant.  If this has happened to your, please let me know how long does it take Airbnb to return the payment.

 

Thank You

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Nancy1521 

The payout section is protected by a code (SMS or phone). So how can somebody change the payout information without having the code ?

https://www.airbnb.com/help/article/2842/2step-authentication

 

Sybe
Former Community Manager
Former Community Manager
Terneuzen, Netherlands

@Nancy1521 I'm so sorry to hear about this! Have you received any news yet from CS?

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