Hello everybody,
I traveled with my husband and my 23-months-old son to Lyon, France, just last week.
Knowing that it would get very hot in Lyon and that my son doesn't handle the heat very well, I looked only for appartments with air conditioning.
That was my #1 requirement. I found a place with air conditioning and according to the listing, it was "ideal for a couple with children".
Long story short, when we arrived of course there was no air conditioning and the appartment was not safe for children (and even for adults) : on the first floor the handrail was incomplete (an adult could easily fall from the 1st floor) and the ceiling had a very low beam (we banged our heads several times). Also other things that are unsafe for kids but too long to describe here.
I contacted the host about the missing aircon and she just said that it was a mistake on her behalf and she apologized, nothing else. Even when I said that my son doesn't handle the heat well, she didn't offer anything (just apologies again).
Then I sent a message to the AirBnb support within 24 hours of my check-in, as I'm supposed to do in such case.
2 days later, I sent another message to the AirBnb support, also to say that the place was unsafe and that we already had several accidents.
2 days later my trip was over and I sent an email with pictures of the appartment.
I never got any reply to any of my messages !
Today I tried to call them, I waited and waited... after 30mn (that was supposed to be 5mn), I gave up.
What would be your suggestions on what to do now ?
