Bad customer service

[Jakub93]

I had a host cancel my trip on me 2 weeks before because of random construction. Airbnb gave me the refund and I wanted to be fairly compensated for them cancelling on me right before my trip and leading me to scramble to find a new place last minute. They said the only way I can get a discount is if I pay a 50$ Extra then what I payed originally, for my next new place. The agent on the phone mislead me with the discount which added to the level of frustration I’ve had with this app today. This is the biggest hassle ive had to deal with on this app and the customer service didn’t help with anything. I’ve had to call them 4-5 times before my issue even got sent before management. They also said they don’t have the capability to reach management so that shows how terrible and misleading the service is. Did I mention that they cancelled on my birthday? 

[Sarah977]

@Jakub93  These days, unfortunately, having to deal with customer service is something we all wish to try to avoid.  This holds true for both hosts and guests. Their CS reps are outsourced, poorly trained, may be uninformed about correct policy and procedure, give out incorrect information, and are quite frustrating to deal with.

I don't know what the CS rep was talking about regarding a discount. If a guest's stay gets cancelled, the guest gets refunded and Airbnb will sometimes give you an extra $10-$20 towards another place that might be more expensive. Airbnb can't put discounts on a host's listing- the host is in charge of what discounts they offer.

Bummer it happened on your birthday. That's one of the drags about being an adult, isn't it- the rest of the world doesn't take much notice of your special day like when we were kids 🙂