Hello everyone,
Thanks for your comments here. Just picking up on some key points mentioned here, as I wanted to update you on the present situation:
When will payments come out?
We started sending support payments over a week ago, and some of you may have seen payments in your accounts.
Our original goal was to get the first batch of payments out by mid-April and unfortunately, we're running slightly behind. We know how important these payments are, and we’re sorry. Hosts with eligible cancellations before April 8 should receive their first payment by May 1.
Update to Host Dashboard–Reservations page
In reference to your mention @Chloe267, the host dashboard has now been updated to show more details on your cancellations. To view, visit your Reservations page
Superhost Relief Fund:
I am not clear whether I'm eligible. How do I find out whether I am?
You can find the eligibility criteria here, however, we're prioritizing invitations by inviting tenured Superhosts who are most in financial need first. This means not all eligible hosts may necessarily be invited. However, you will know by May 15th whether you've received an invitation or not.
I am eligible, but did not get an invite. Why is that?
The invitation process works by inviting our most long-standing Superhosts in financial need (looking at their earnings decline from this year to last) first. Invited hosts will have a 7 day window to apply. We are sending invites each week until May 15th.
Lastly, for all recent updates on all COVID related topics, keep a look out here.
I hope this helps to provide you with a little more information (if there are any key things I've missed please let me know) and I really hope you will receive something soon. Stay safe and healthy.
Thanks,
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.