Yes, the robots are bad at this stuff. The genuine people use numbers to tell you times or ages or addresses they need to visit while they stay with you. And these things get blocked.
the scammers use words to spell out their phone number or email. And this doesn’t get blocked.
my very first review, the guest wrote a novella and somewhere in the list of all the things she adored was a section about our rocking chairs that included ellipses. Abb took a chunk and did the (website hidden) thing. Looked ridiculous and made no sense.
maybe a human should have to review those in order to better train the AI.