Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Rebecca

Hi all, Hope you can help me with my guest's arrival. He told me he is arriving at my flat at 00:30 pm and there is nobody to welcome him and give him the keys. What options do I have to solve this problem?? Thanks , Tal Latest reply by Val76

Hello, I was hoping for some advice on how to proceed and review a guest. My property was booked by a lady for 3 people. Asked if there was parking for their van as it was a work trip so was led to believe she was going to be there. On further investigati... Latest reply by Rachel2189

We have been Airbnb hosts for at least 5 years. Overall, we have had wonderful guests and we have been very happy with the communication from Airbnb when we have needed support. Unfortunately, we cannot say that this past week has been the case. We had a ... Latest reply by Mike-And-Jane0

I am a co-host with my partner, but he is the primary. When I log in I can see our listings and see that they are labeled "Superhost", but I can't see any reviews. It says I have 0 reviews. In addition, my partner will be able to see messages in our re...

I planned my trip to yellowstone from June 14th to 21st. I booked airbnb in Island Park, ID. Before the trip I got to know that there is flooding in yellowstone and Island Park, so I cancelled my trip. I tried to file claim against Extenuating Circumstanc... Latest reply by Gwen386

I was wondering if airbnb aks every guest for an id to be able to book Latest reply by Michael1107

Hi , I wonder if someone could help please? I'm pretty experienced AirBnb host, but this has me stumped... I have strict cancellation policy. On 25th May, my guest booked for 6 nights in june (june 20-26) On 30th May, they cancelled. AirBnB then said my ... Latest reply by Simon364

@Mike-And-Jane0, @Inna22 , @Kate867 , @Helen427 , @Huma0 All, check your notifications on your app or browser. Apparently, Airbnb sent June 11 that they are reinstating Hosts listing descriptions starting June 30. AND an explanation was given. Latest reply by Huma0

Ever since the start of 2017 I have been able to retrain my Superhost status with each assessment but, I think I am going to loose it come this next assessment due 30th June because I will fall slightly short of the 4.8 overall requirement.Over the past 1... Latest reply by Huma0

Hi we had a guest stay and is also scheduled to stay next week. The guests smoked Marijuana in the home and now the house reeks. They also brought 2 large dogs without paying our pet deposit. Do I let them stay next week and say this won’t be tolerated (n... Latest reply by Emiel1