Brian's Message was sincere but unsatisfactory for the host

[Juan63]

First of all, thank you Brian for taking the time to leave this message and for the countless hours your team has put in. I truly appreciate it. I am only speaking for myself, but none of your proposed plans made me feel more comfortable with the situation.

• Take back all the handouts, I want to know what is our roadmap to succeed. I wanted to hear that full refund cancellations due to Covid-19 would end or not end and by when. So I can decided the fate of my Airbnb.

• I wanted the guests to receive full credit, a 50% refund or more if the host agreed.

• None of your proposals involved the host being part of the process.

• The 12.5% payment to hosts is a joke. I hope the 25% number was not intentional as to make the payment to hosts seem larger than it is.

Once again I really appreciate your effort, but as for me. I don't think your team has listened.

[Cloud-Nine0]

We are Superhosts with Airbnb for 6 years now and have worked tirelessly as partners of Airbnb. Yes we totally agree that Airbnb just left the hosts out in the cold. What is the point of having a cancellation policy when you can just decide not to follow it! At least consult the hosts who provide their beautiful homes.

25% of cancellation fees for hosts? Are you kidding me? What about the other 75%? We, the home providers have to suffer that loss on our own?

Airbnb hosts around the world are not happy at all with this. 

We should come together to create a new app and lets say goodbye to Airbnb.