@David8879 @Huma0 @Anonymous @Delphine348
David and Andrew, It's not about the public perception of my rating status that I am concerned.....guests are far more interested in the review content than some statistical numbers. My record gives them plenty of complimentary reading!
What is concerning me, I have 2 advantages in retaining my Superhost status!
1/......Each anniversary of retaining my Superhost tag I get a $100 US coupon I can spend to offset my Airbnb travel expenses!
2/.....Every time I ring CS with an issue as soon as the system analizes my incoming phone number it recognises who I am, and I am met with a 'Welcome Superhost, a team member will be with you shortly'! And within a minute I am talking with a support person. I can sort out guest and potential guests issues far faster than they can sort them out themselves because, I have access to that rapid response.
It makes the whole operation just that bit more profitable and that much more efficient.
I am no less a host than I was a year ago, in fact I am possibly more experienced and better, but this shambles of a review system where guests inadvertently get to penalise the host all because of these stupid statistics is going to see me lose that professional advantage that I had.
Like I have said before, I can't think of another company that actively penalises it's better performers......what they are doing is talking down their own product for God sake!
Who is more important to Airbnb, who do they want to take more notice of, a guest who uses it twice a year, marginally understands it, and has 3 reviews........or a 500+ review Superhost?
You sure have to wonder where their priorities sit!
Cheers........Rob