I’m so sorry you’re going through this too! My situation is different, but the same in that promises were broken. I just spent 30 minutes replying to another post, and oddly enough it’s just disappeared - even the original post that wasn’t even from me! Broken hearted that I worked so hard and followed all the “Smart Tips” to be denied even an answer to a question!
Didn’t mean to ramble:)..... Best of luck to you resolving your issue.