@John5097yes, they called me over for fact that they were missing hot water...however, when I got there, there was hot water, but IN A PRECAUTION, out of the said reasons, I turned on the electrical water heater in ADDITION to prevent the 80 GAL running out in the night f.e.
KING SIZE BED and sofa bed were in the listing before I deactivated them. There is plenty of room for even 6 persons. The suites are double size of a standard hotel room. I just do not pull out another KING SIZE bed in addition, especially not when they arrive with more people than they booked for. She complained also with total different issues to @Airbnb the moment she wanted to be refunded. I responded and made her aware that all of what she had said was mentioned in the listing. She even signs a contract that states that if any of the utilities would go away, its no reason for refund. Unfortunately we have a lot of power outs, water cuts, Internet blackouts in Jamaica at times, so I have that in my contract and house rules, but I also have always a plan B to help them in that moment.
and there were more false depictions like: there are security cameras everywhere....its completely false, they are according to AIRBNB and law, only outside on the street. Nowhere else, so thats misleading.
She said the paperwork and the housetour takes 2 hours which is wrong again. Etc. etc.
not really want to discuss her review here....I posted merely about the fact that @AIRBNB found and stated a violation but not enough apparently. So this is my only point to see other experiences with that exact point. I have been hosting for close to 6 years, so I know how hard it is to deal with CS of @AIRBNB and etc. etc. thats really not the point or my reason for posting here...
Neither do I really want to discuss my reviews or her review, I think noone can really add significantly to it.
All I am about is the problem with the CS of @Airbnb