I had guests stay at our unit the past weekend. They managed to get some of my towels stained with henna/hair dye. I sent them a request to pay for the damages, which they did, but now they are insisting on collecting the towels.
Am I obligated to give them to the guest?
Sorry if this question is inappropriate, I am still new in the hosting game and want to ensure that my guests are happy at all times, but I do not feel comfortable with handing over something, especially when the charges for trying to get them clean cost me more than the actual towels.