I host a home for a family that has been living in NYC and attending College. After all their classes were canceled due to the Virus and fearful living in one of the highest concentrations of the virus decided to return to Maine. I blocked all dates to May 1 but had 1 reservation that needed to be canceled. I contacted Airbnb explained the situation and asked to have all penalties waived and to retain my Super Host status. I was told this was not possible. I was forceful and they agreed to take it under consideration. I cancelled the reservation anyway wanting to give the guest as much notice as possible. 8 hours later I was told as a 1 time curtesy they would let me cancel penalty free but it was 1 time only and would never be available again. It was almost as if I was being scolded. It seems that Airbnb has their heads in the sand regarding a world wide pandemic. I now am thinking long and hard about continuing my relationship with Airbnb.