Canceling Coronavirus bookings

[Teresa1392]

I feel it is really unfair that Airbnb is keeping my booking fee for canceling my Italian holiday. I would not have been upset if they were giving the money to the hosts who are losing all their bookings but I feel it is unfair that they are keeping it when they have actually done nothing at all but hold my money for the last six months.  
I find it really frustrating that there is no contact email or phone number.

[Lawrene0]

Was your holiday set to start between March 14 and April 14, @Teresa1392 ? If so, you are eligible to get your Airbnb fees back. 

You can find the contact number for them by googling it (use Airbnb Australia Phone Number as keywords), or by starting here: https://www.airbnb.au/help/contact-us/topic

Hope that helps. Yes, we hosts would be cool with getting those fees, too! Thanks for thinking of us : )