Yes, @Lizzie Can you confirm that the short cut to any Customer Service via Twitter has now been cut off and bots are requesting multiple times over for host accounts' email addresses in order to prolong answering important host and guest requests for help please. Only, I've been watching this Twitter game play out and there are pages of evidence that nothing is being done apart from 'ping ponging' messages backwards and forwards without any resolution.
Where is @Aisling in all this? The executive in charge of Airbnb’s customer-service operation has left hasn't she !? Who is heading this now, if anybody? Nobody has claimed ownership of this customer service problem since Aisling's last posts have they?
@Mike-And-Jane0
According to Standing on Giants (the company who runs this CC) the first purpose of a "brand owned community centre"as this, is to co-opt the members as free customer service reps.
See here: https://www.standingongiants.com/benefits/
Not only that, Brian Chesky - on multiple occasions has cited the CC as an important Customer Support channel on multiple occasions.
This is what we're part of:
The Community Centre benefit
"Reduce call volumes with customer support provided by community members"
All we're doing here is frustrating @Michael5176 in obtaining a resolution because Airbnb - despite still charging a full rate service fee are providing totally inadequate support and (as here) financing their problem by robbing payouts from hosts.
It's all pretty awful.