@Jennifer1421
Jennifer, in my working life I owned a mechanical services company, we employed 27 personnel and we had more than 2,000 clients on the books. The first thing each day was to sift through the manufacturers bulletin boards and post one of our own for each of our servicemen to consult and take note of while doing their service rounds for the day.
Jen, it was just common sense, and headed off most of the problems we would be likely to encounter.
It is just extremely frustrating that Airbnb do not consider it is worth keeping their bread and butter informed on issues which might impact them.
It's an arrogance that comes from the top.....the culture within the company is not right.
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I would love to use Qantas, Australia's nation airline for our air travel but, my wife Ade does not have the use of her legs any more and has to travel with a gopher, a mobility scooter!
If we try to book a flight with Qantas they say...."Nah, we don't handle those, hire one at the other end"! So we fly with Virgin! Not only do Virgin accept gophers they let Ade ride her gopher to the door of the aircraft and staff will then put her gopher down in the hold. At the other end she is last off the plane, but her gopher is their on the airbridge waiting for her!
Good vibes come from the top, so do bad vibes....Alan Joyce, the CEO of Qantas receives 1 million dollars per fortnight to run the company, his emphasis is on money! Virgin look after the reason they are in business.....their passengers.
Can you perhaps see any similarities there Jennifer!
Cheers......Rob