Are they still not coming through on your end @Paul594 ?
Give them another rark up & msg @Brian CEO of ABB & persist.
I'm still trying to get CS to comprehend that they need to contact ABB Head Office to let them know that there's serious IT issues on there network roads/ plumbing.
I don't think some in CS comprehend that there's multiple roads/ plumbing networks information goes through to get to us.
Until ABB & TECH / TELECOMMUNICATION providers comprehend there's failures in there systems there's annoying preventable problems that keep arising outside of there consumers hands.
Frankly I get sick of all of those Rubber Stamping, bot answers that don't work & are simply "Pass The Parcel carry on.
Life is not a game.
AI SUCKS