Corona cancellation

Karen783
Level 2
Sevierville, TN

Corona cancellation

I have a guest traveling by car from New Hampshire USA to stay in my cabin in Sevierville TN. She has just asked to cancel and requested full refund, despite my cancellation policy, due to the Corona virus. We have no cases in our area at this time. My heart says give her a refund, but my business mind says no. Any ideas ????

16 Replies 16

I’ve had 8 in one day. Airbnb is not supporting its hosts. 

Karen765
Level 2
Brighton, United Kingdom

Personally I think you should sign the petition against this unilateral decision by AirBNB to fully refund without even consulting the host

 

 

AirBnB, you have abused and neglected the rights of your Hosts. You bite that hand that feeds you. Without us, you would not have guests! It is not your right, to decide what to do with OUR earnings. Many Hosts are outraged and not accepting this! You need to implement a new system and stop screwing us! You can offer credits to guests for future stays, for example, or use the VRBO model which "suggests" Hosts to refund their guest but leaves it to the sole "Discretion of the Host" . These are legally binding contracts that we engage in as hosts, and travelers should be taking their own measures like purchasing travelers insurance. Why should we carry this weight? We have lights to keep on, bills to pay, mouths to feed, and for many this is their SOLE income. Shame on your AirBnB for throwing us under the bus, and we are NOT Standing for it! Many on the forums are stating they will remove listings, only use VRBO, remove instant booking, raise rates and it will get worse! You will love business for making this daring action on our behalf, a community that is the lifeblood of your business and YOUR income! We will sign this petition and show you this is unacceptable AIRBNB and you need to change this plan immediately.