@Teresa1392
I'm sorry to hear you lost hefty booking fees.
Some of my guests who cancelled got both refund and service fee returned.
This is what I'm talking against with Airbnb but so far the messages to support, the #shameairbnb on Twitter have not resulted in anything.
Really Airbnb needs to let guests and hosts cancel due to covid 19 with full refund for guests, no penalties to hosts, REGARDLESS OF WHEN THEY BOOKED AND WHEN THE STAY IS.
This drip feed roll out of full refund policy with limitations about when booked and when stay is for are costing guests and hosts unfairly, because not everyone is able to navigate how to cancel, what qualifies and what doesn't. The restrictions are confusing. I myself after writing to some guests initiated cancellations and racked up 3 penalties, for US$50, US$100 and US$150. Now I'm taking to handling each guest's reservations on one by one basis, depending on what Airbnb policy is at the moment, and offering cancellation upfront (with 50% refund as standard policy and promising I'll pay them balance as refund when I get it from Airbnb) or asking them to use covid-19 cancellation procedure if they qualify for refund that way.