Covid Lockdown - Customer wants to Change Dates!

[Roslyn49]

Due to a Covid Lockdown, our customer wants to transfer their stay to a later date - how is this done?

We are happy to do this, but I want to change the dates ASAP as we might be able to get an Essential Worker stay with us this weekend rather than have the unit empty.  I unfortunately can't email Airbnb as they don't want emails.

Can anyone help?

Many thanks!

[Emiel1]

@Roslyn49 

You do not need Airbnb CS for this.

You (or the guest) can use the "change" option on the reservation to request a change of dates. After it is accepted by the other party, the "old" dates are available again for new bookings.

[Ricardo85]

@Roslyn49 

But be careful because the change of reservation is a practice that some guests use to escape your cancellation policy.

If your cancellation policy is strict and the change is more than 14 days, the refund may only be 50% and not 100%.

Ricardo

[Linda108]

I don't know if you tried to use the Help Center, but here is an article I found that addresses your question.

https://www.airbnb.com/help/article/50/as-a-host-how-do-i-make-a-change-to-a-confirmed-reservation

Help Center is a good resource for these type of procedural questions.  Good luck!