Covid cancellation

[James2821]

We have  nowhere to go to get a refund from AirBNB.

We got an email from AirBnB saying that they are not refunding their Service Fee for a COVID-related cancelled booking (as it was made after March 2020). This is unethical. The cancellation was due to extenutating circumstances: the Aus Govt closed a state border, which clearly we  have no control over.

Furthermore, AirBnB have given us no way of contacting them to discuss or dispute. The host tried to provide us a phone number of AirBNB to ring but Airbnb blocked it. Also, there is no online way or email to contact AirBnB.

Both hosts and guests suffer from this lack of ethical behaviour! 

If AirBnB see this the Reservation code is HM5RJHZWCA.

[Gordon0]

Like it or not, (and I suspect I'd share your thoughts on being out of pocket), @James2821, Airbnb were pretty straightforward with what would and wouldn't be covered in their EP policy.

The crux of it is (in a pandemic world), stuff like border closures isn't unexpected - and judging by what we read in the news here - it's near commonplace in Australia these days. 

Many of us just won't book trips because of the uncertainty out there.