Credit by COVID19 cancellation

[Jihye9]

I have my reservation cancelled by COVID19 and received credit on airbnb for next use.

After a while, I made second reservation from the credit, however it was cancelled by the host.

Now I would like to check the credit status, but on the 'account' page, I can see 0 credit and 0 coupon.

Nevertheless, on the new reservation page, I see the cost shows as minus, which I assume that it is covered by the credit.

Is it possible to see clearly the status of my credit? In order to check out how much is left, and the validity.

I only have sense that I have credit, from the email for the first cancellation. And from the new reservation pages.

[Emiel1]

@Jihye9 

The HELP file states a coupon(code) can only be used once:

https://www.airbnb.com/help/article/160/how-do-coupons-work

So if it is credited to you, because the host cancelled, it will not show again as coupon.

But it makes sense if it shows now as payment credit.

To be sure you have to contact Airbnb.