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Welcome to the Community Center! I'm @Eli...
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Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Cent...
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Hi, I'm wondering if anyone can answer this question-
I have booked a flat for 2 people, and the host approved it BUT made an alteration request and sent a message that the price she listed is for one person, and for 2 we would need to pay double, again, which was not what was listed. I declined the request, but the booking is still on.
So my question is- if I decline the request but the booking is still approved - do I just pay the original price, unless the host cancels it?
what is going on now exactly?
While all the other comments are true and it's the way Airbnb works, I would like to say something:
Did you as booking guest correctly check in the box that it's for 2 persons?
If that is NOT the case, then the problem would lie with you, unless you also mentioned in your message to the host that you would be coming with 2.
All 'legalities' aside, you may want to think about what sticking to your 'rights' does to the atmosphere of your stay and whether it' would disrupt any good relationship with the host.
This esp. in view of a possibly that the booked rate might in fact be ridiculously low for two people.
In my very early hosting days I once in my enthusiasm for a new booking didn't double check the number of guests and the total price, and thus accepted a young man's booking for a single guest while his message mentioned coming with his girlfriend. That booking for several days would have been ridiculously low for a city like mine. I was lucky everything turned out good and he accepted my change request. Other wise I might have possibly been tempted to skimp on the amenities, not provide my best bed linens, less towels.... 😉
I learned my lesson from that and now make sure I don't miss anything before hitting the 'accept' button!
That all being said, If your booking data was correct and the host is only trying to up the price after the fact, that's not correct.
A host should not be asking for a price increase after the booking is made, as long as the guest put in the right number of nights and people. Forgetting to update prices for a busy season is no excuse. In these circumstances, don’t ever cancel. It’s the host’s responsibility to that if they won’t honour the original price.
However, in my experience as a host, many guests select one person in the booking when it is actually two. Some then get annoyed that it costs more for two. I also often have guests book for a few nights and then message saying they want to stay longer. These are both valid reasons for a host to send an alteration request, as are requests for additional fees, such as late check outs, if these have been specified in advance.
It is the guest’s responsibility to enter the correct information on the booking, or to pay the extra fees if they did not.
hi everyone need advice...
i resereved place for 4 guest and pay half now host send me change alteration request for only 1 guest but i decline that request. what do do now ? is my reservation will be the same ?
@Salamat0 If you booked for 4 and the system excepted it, then you have a reservation. Did her changing the guest count alter the price? It makes no sense why she would change the count.
I'm curious Omar, did you book it because it was cheap or because it was all you could afford?
1.Telling your host in messages that two people will be arriving while only booking for one is not acceptable behaviour
My very first set of Guests (4 adults) stayed in my 55m2 apartment for four nights for the price of one because of my misunderstanding of Airbnb currency requirements, was that fair to me absolutely not, did they care? no it was obvious to me they could not have cared less.
Hosts should get a fair price and they should not be scalped by smart alecs
So Omar is the price to low?
I'm curious Omar, did you book it because it was cheap or because it was all you could afford?
1.Telling your host in messages that two people will be arriving while only booking for one is not acceptable behaviour
2.Booking for two people and the host decides that his price is set too low and requests an increase is not acceptable behaviour.
3.Knowingly booking when the price is obviously incorrect is sharp practice and says more about the person making the booking then the Hosts.
My very first set of Guests (4 adults) stayed in my 55m2 apartment for four nights for the price of one because of my misunderstanding of Airbnb currency requirements, was that fair to me absolutely not, did they care? no it was obvious to me they could not have cared less.
Hosts should get a fair price and they should not be scalped by smart alecs
Hello i need help, so I had send a alternate request and it was declined does this still mean my reservation is confirmed to whatever was set before the alternate request ?