Disappearance of full names from reservations

Robyn349
Level 2
Virginia, United States

Disappearance of full names from reservations

Yesterday I could see full names of guests, current, previous and upcoming. This morning, there are just initials.

 

This is just an outrage. You have to give you full name when you book into a hotel. Even more important that you be upfront about your name when you share someone's private home.

 

I am in Virginia.

 

What can be done?

3 Replies 3
Marie6762
Level 9
Oakland, CA

I am still seeing full names.  Weird that you’re only seeing initials- maybe yet another temporary glitch?

Debra300
Top Contributor
Gros Islet, Saint Lucia

@Robyn349,

I still see full names.  Are the full names showing on the reservation details, and just changed to initials on the guest's profile picture?

Don't just believe what I say, check the Airbnb Help Center
Robyn349
Level 2
Virginia, United States

So, I registered a complaint via email, and low and behold...! they were restored. I hope people having this issue complain. Next thing you know, Airbnb will be pulling another fast one on hosts.