Error with hosting listing, not available

[Levi96]

Hi,

When I log in and want to see my listing I get this error;

com.airbnb.services.exceptions.ServiceClientException: Exception: exception_unknown, message: IDL-defined service exception thrown from the server side.

because of this the listing is also not viewable for anyone. So people can not book as well.

is there any solution known?

[Emiel1]

@Levi96 

I think it is a local issue with your connection, as i can see the listing normally.

https://www.airbnb.com/rooms/17774718

[Levi96]

Can you try with this listing?

https://airbnb.com/h/bedandbreakfastwow

[Levi96]

[Quincy]

Hi @Levi96, when I click on this link https://airbnb.com/h/bedandbreakfastwow, I get the same message on the image you shared. 

Though, when I go to your profile and then to your listing, it seems to be fine https://www.airbnb.co.uk/rooms/17774718?source_impression_id=p3_1660573487_mRr1Kfzbi3q40LHL

Are you currently still experiencing this issue? 

[Levi96]

Yes, actually the listing with the error is of a friend of mine but he is so frustrated about this issue its better I try to solve it. He might throw his laptop against the wall 🙂

my listing is working good, thankfully.

yeah the error still excist. I called Support many times but they have no clue. They just say they forwarded the case to Technical support but they aint solving it. My friend is minda relying on his airbnb income but because of this error people cant book and he is losing money. 

its unbelievable nobody can solve this issue. For sure its a server side issue. Probably something with Java or SQL.

i so hope you can fix it because its very bad. Its high season (after 2 years corona) and not to be able to accept bookings is beyond frustrating for my friend 

[Levi96]

 

[Levi96]

If you google the error:

com.airbnb.services.exceptions.ServiceClientException: Exception: exception_unknown, message: IDL-defined service exception thrown from the server side.

you will see many listings with this error, and If i read on forums, people are allready giving up, they closing their account because there is just no solution and no feedback from Airbnb Support..

[Quincy]

Hi there @Levi96, you mentioned that the issue happening on the account of your friend, correct? Would it by any chance be possible for him to post a reply here on this thread, so that I can pass his profile on to the team?