Fake account please help money back

[Valerijus0]

**[Private conversation removed in line with the Community Center Guidelines]

[Emiel1]

@Valerijus0 

Did you call the phone number provided during the chat ?

https://www.airbnb.com/help/article/3028/travel-issues-eligible-for-refunds

[Sybe]

@Valerijus0 I'm sorry to hear about this. What you posted looked like a private conversation so I'm afraid I've had to remove it in line with the community guidelines.

Like @Emiel1 suggested, I recommend getting in touch with Airbnb via phone for the quickest resolution. Please let us know how you get on!

[Sarah977]

@Valerijus0  This is just a discussion forum for hosts and guests, not customer service.  No one on this forum can help you deal with this. 

Unfortunately, Airbnb customer service is terrible, for both hosts and guests.