I am looking for other hosts to share their feelings about how Airbnb responds to our requests for help. I have been hosting for over 5 years and have noticed a significant decline in Airbnb customer service especially when dealing with hosts. I am watching our CEO Brian talk to us Hosts now on the Global Host Q and A. He seems like a cool, nice and caring person but this does not translate when I call in to Airbnb. Anyone else feel this way? I have several examples over the past 1-2 years of disappointments dealing with Airbnb staff. I have written in multiple times and not heard back. Then they say to "please submit feedback" but nothing changes...
Anyway, thought I would reach out to the hosting community. This is a really tough time for everyone now with Covid 19. Wishing everyone is able to make it thru this safe and sound.
