Log In  
Community Cafe

Full Refund in July, 2020

‎02-07-2020 05:07 PM
Tammie25
Level 2
Long Beach, CA
‎02-07-2020 05:07 PM

Full Refund in July, 2020

I got booking on around June 17 for July 3rd check in and the guest canceled saying due to covid spiking up and requesting full refund.  I been more than generous allowing everyone even after the covid timeline giving full refund but now I have an empty dates too close to 3rd and no one booking.  Shall I give the guest full refund?  I have moderate cancelation policy but doesn't the guest also has to assume some responsibilities?  I love to hear some advice, as of now I am losing so much money by just letting people cancel with full refund and I like to stop.  

‎02-07-2020 05:07 PM
0 Likes
1 Reply 1
‎02-07-2020 05:43 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎02-07-2020 05:43 PM

@Tammie25 Offer them a refund IF you are able to rebook the property. If not then its a 'sorry but no'

‎02-07-2020 05:43 PM

More from Community Cafe

love AirBnb

Greetings to all hosts. I am new to AirBnb and very grateful... Latest reply
Greetings to all hosts. I am new to AirBnb and very grateful to be able to read your comments and posts. I am calling from th... Latest reply

Weird questions!

When you spend a bit of time on social sites trying to help ...
When you spend a bit of time on social sites trying to help others you do come across some weird questions. Take a look at th...

Explore Resource Center articles