Guest booking on dates that were blocked resulting in a cancellation

[Laura4435]

Hi,

Can anyone help please?  I have been trying to contact Air b n b all night after I spotted a rogue booking on one available date and a few days that were blocked off. My listing is new but I was a super host before in  my old house before I moved - it appears I don't have permissions to access the help desk.

My friend contacted them via her account and I was sent an 020 number but this will not put you through and just has prompts to send links which are dudd.

This is stopping me earning money over a peak weekend in a few weeks. 

The date I had no choice to cancel has now blocked one of the available dates which means I now can't take a booking.  If anyone knows how to contact the help desk please on email  I have tried all the twitter accounts with no response. There is no access on my dashboard it just goes round in circles to the faqs.

any help much appreciated.

Laura

[Emiel1]

@Laura4435 

You can access the contact pages without ending up in the faq:

https://www.airbnb.co.uk/help/contact

choose:

"i do not need help with a reservation" (Textlink)

"from topics: listing and hosting tools"

"listing details and settings"

"Calender

"I still need help" (textlink)

Then it gives Chat option....

Hope this helps,

Emiel

[Lynn1558]

I just had a booking cancelled by air b & b why would that be?