Guest keeps altering-- I would rather have her cancel

[Laura2592]

So this guest has canceled a reservation once in April then made another for October. She altered it once a few months ago. I accepted. Now she wants to alter it again. $300 difference in pay out (less for us) and I can re-book that weekend no problem. Her new dates have her arriving on a Saturday and checking out on Monday.  That's a Friday night we miss and I know I can book it. New guest, zero reviews. Lots of messages about the wifi and the fireplace. 

I would rather she cancel. I want to deny the alteration request and am concerned that if I do, she will be snippy. What would you do?

[Laura2592]

Still no cancellation from this guest so I called ABB today. They offered to contact her and walk her through the process. She has, and get this, an inoperable phone number. 

This guest was really ready to ping me every five seconds when she made various changes but now doesn't have the correct phone number (though its somehow been verified) and cannot respond to me or ABB CSR via email. 

She has one more day. Then I am cancelling her with my freebie for the year. 

[Colleen253]

@Laura2592 Weird. I wonder what her game is. Doesn't make any sense.

[Laura2592]

@Colleen253  she just canceled with a snarky message. Ah well. Just put up a post on Instagram about the dates. I am sure we will book. 

[Colleen253]

@Laura2592 Phew! Done with that one. Yay.

[Brian2036]

@Laura2592 

I think you got really lucky this time.

It’s probably more than luck, actually.

If you had not been actively engaged I expect that she was hoping to perpetrate some sort of scam, but she sensed that it wasn’t going to work out for her and moved on to an easier victim.

[Laura2592]

@Brian2036 I don't know if I got a scammy vibe,  just a flaky one. I think anyone who changes their travel plans significantly three times over the course of 4 months is probably not ready to take the trip. I do think her biggest hope was that she would wait so long to cancel we would be forced to take her downgraded reservation. She really didn't like the ABB CSR contacting her and asking her to move forward with the cancellation. 

[Laura2592]

And fully booked for $200 more than the full original reservation within 24 hours. Which just goes to show the more this woman futzed around, the more I was losing business.