@Beach-Laws0 No-show guests who don't cancel before the arrival date can still leave reviews. But if the guest threatened to leave you a bad review as a means of demanding money, what she did was a very clear-cut act of extortion. In the event that she does review you, if the correspondence was within Airbnb messenger it should be sufficient evidence to have it removed (although customer service is said by many to be awfully slow and ineffective these days). You may refer her to this policy:
Extortion or incentivization
Any attempt to use reviews or review responses to force a person to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it.
People who use Airbnb aren’t allowed to tie positive reviews to promises of compensation or to threaten negative reviews if a desired outcome is not met. Violations may result in the restriction, suspension or termination of your Airbnb account.
This policy prohibits:
- Guests threatening to use reviews or ratings in an attempt to force a host to provide refunds, additional compensation, or a reciprocal positive review.
Had the guest contacted Airbnb on or before the arrival date to complain that the protests made it impossible to reach your home safely, it's possible that they might have granted an Extenuating Circumstances cancellation and a full refund. But it would be very unusual (though not unheard of) for this to be issued well after the scheduled arrival date, when the guest's refusal to cancel kept the calendar blocked for re-booking. The facts are on your side, so I would only advise sticking to your policy and ceasing communication with the guest. If she submits a review, you may reciprocate with an honest account of what transpired and ask Airbnb for to remove hers under the terms of the policy above.
