Just throwing this out there: I've just had 2 separate requests, where the guests are confused about what they are doing. They don't seem to understand that they will be charged once I accept the request.
First guest: After I msg'd her, and accepted the request, she came back to me to say "Someone else accepted her request first, so she wouldn't need the space". Obviously, this kicked off a whole barrage of emails about cancellations and refunds (We have a moderate policy. The request was for 2 days ahead of the request). So much back and forth...
Second guest: Made the request, but SHE doesn't want to confirm it 100% until I give her more info about the location. Request is still pending while she makes up her mind.
So, my question to you all is: Is there something different about the booking process, or the verbiage that appears during the process, leading guests to think that a request is just an inquiry and not actually a booking request? I've had plenty of requests over the last year from new members, but they all understood that if the request was accepted, the booking would be paid for. Now, within 24 hours, I get 2 different people who don't get it...Coincidence or platform change?