Guests broke house rules, airbnb canceled, now what?

[G-C-R-M0]

Recently a guest broke house rules (yes, multiple, or all of them), even got the neighbors to complain and almost called the police.

Airbnb managed to cancel this without penalty to us the host, ie. we didn't give refund.
There's this message in their reservation now:
"This reservation has been canceled penalty-free for both you and your guest."
And their account apparently is now restricted.

What happens now?
I guess we can still leave review as hosts, but will they be able to leave bad review for us?
Did they even get refund for the nights they didn't stay? Really hope they didn't!

Lastly, although airbnb safety team did a great job in handling the situation with care, discreet and urgency, we feel their hand-off between different ambassador is really poor. It kinda left us to deal with guest removal, and that was awful.  

Now we are left with a trashed property cause it could've been done much sooner (we waited the whole weekend before we could take action).

Thanks for the insights.

[Sarah977]

@G-C-R-M0  Sorry this happened to you, but it sounds like you got about as much as you could hope for from Airbnb. Better than a lot of hosts get. 

I don't understand "It kinda left us to deal with guest removal, and that was awful."

It is always up to the host to have to get an objectionable guest to leave. Were you expecting Airbnb to send someone to the property to physically remove the guest?

[Branka-and-Silvia0]

@G-C-R-M0 

uh uh 😞

when the host cancels then guests were always refunded for nights not spent and can leave a retaliatory review of course. Airbnb is always too slow to cancel in such cases and until they do something the property is already trashed. Police would not intervene while the booking is active, at least until someone got shot. So it is up to the host to evict them. I think the best method is to turn off electricity gas and wifi if possible

There are many posts about parties here on CC, browse to find them and get some good advice

[Mary151]

Is turning off electricity, gas etc legal with guests still in home? Thinking this is per local law?