Hi @Helen2188
-Are you wondering why you haven't achieved 'Superhost' status? - I looked at your profile & found you have cancelled people who booked with you. Even ONE cancellation means hosts are not eligible for Superhost status.
Are you saying the Spanish lady, Pillar, stayed in YOUR Airbnb for a year? And left her belongings, which you are stuck with, after she's gone? And you think putting up with her & all this means you deserve to be a Superhost?
To be a Superhost you have to :
1. Achieve an average rating of 4.8 over the last year
2. Have no cancellations made by you
3. Respond to 90% of inquiries
4. Host 10 trips in a year or 3 trips totalling 100 nights
- This is a user forum for hosts & guests. Most folk here are hosts. This is not Airbnb customer services, & they will probably not read this. This is a place where you can get advice from other hosts (& sometimes guests), & share experiences, good times & bad times in the world of Airbnb! - Feel free to chat more about what's troubling you! 🙂