I have been bounced back and forth from Airbnb customer disservice dept. to host and back again. Ad nauseam. It's exhausting and disrespectful being treated like a ping-pong ball. It's insulting that they offered me a coupon for my 'next airbnb stay' - as if I would ever use their company again! HA! I'd rather take my chances with a Red Roof Inn than ever use Airbnb or Heirloom (@stayloom) again! Horrid experience! Their website was far from honest - no accountability - lacking full disclosure. They hook you with their expensive, professional photography of their rental units, but BUYER BEWARE - you will regret you ever gave them your money!
Now watch, Heirloom will comment "I am sorry you did not get the outcome you desired here, but it appears this conversation will not be a productive one. I am happy to discuss this matter with Airbnb's customer support should they reach out."
And Airbnb will say "We appreciate this may not be the outcome you'd hoped for Therese.
We always want to hear from our users, so if you’d like to give us feedback on this issue, our policies or your experience, you can do so at:
airbnb.com/help/feedback
Thanks in advance for your understanding. Please do not hesitate to let us know if you have any other questions—we're always more than happy to help!
Best, (Airbnb) Marcos"
#Insulting
#Patronizing
#BsArtists