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Help/Discrimination/Not a fraudulent listing

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‎31-12-2021 04:54 PM
Heaven12
Level 2
‎31-12-2021 04:54 PM

Help/Discrimination/Not a fraudulent listing

Can someone please help me figure out what to do. I’ve been helping my boyfriend furnish his airbnb for the past month. Before the listing even went live airbnb listed the listing as fraudulent, but we literally have proof it’s not fraudulent. At this point I feel like it was racially motivated after having to send pictures of himself and he’s a dark black man. It seems like our only step is to take legal action or turn to the media. 

‎31-12-2021 04:54 PM
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Top Answer
‎31-12-2021 06:06 PM
Mark116
Level 10
Jersey City, NJ
In response to Heaven12
‎31-12-2021 06:06 PM

@Heaven12  What state/city is the listing in? Airbnb has a history of doing this, closing the case and hoping the person will go away.  You can contact them again and ask for a new case to be opened, you may need to keep trying.  Also some hosts have reported that there are weird glitches, people have been delisted for not having their local permit, even when they have the permit and emails from the city saying the listing is legal.  Like I said, Airbnb cs is disorganized.  If the landlord is okay w/it, and the city doesn't prohibit it, keep trying, it may take HOURS of your time, but you will eventually find out what the problem is/was.  good luck.

‎31-12-2021 06:06 PM
17 Replies 17
‎31-12-2021 07:10 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
In response to Heaven12
‎31-12-2021 07:10 PM

@Heaven12 Try asking Airbnb what the problem is on Twitter

‎31-12-2021 07:10 PM
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‎31-12-2021 07:20 PM
Heaven12
Level 2
In response to Mike-And-Jane0
‎31-12-2021 07:20 PM

We have contacted customer service to open another case. The customer representative has let us know that he has seen a video of the Unit that was sent to them through email, but never replied to, and that the case has been reopened. Unfortunately the costumer representative could not guarantee that whoever deals with escalations and appeals would decide to change the decision of it being marked as fraudulent. Thank you very much! 

‎31-12-2021 07:20 PM
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‎01-01-2022 07:00 AM
Heaven12
Level 2
‎01-01-2022 07:00 AM

His listing is now live thank you all for the help!! And Happy New Year!!

‎01-01-2022 07:00 AM

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