Host Review Rating

[Jo271]

Just would like to ask if anyone has an idea on how Airbnb ratings are being calculated. If you received even one low star rating, let's say 3 stars, your property rating drastically dropped but even if you get  four 5 stars overall rating in a row, still nothing happens to your overall property rating. 

[Mike-And-Jane0]

@Jo271 it is just mathematics - If you have a 5 star rating then more 5 star awards won't change your average but a 3 star award will.

[Jo271]

It's true which is ridiculous. They are not there to help the host.

[Mike-And-Jane0]

@Jo271 Indeed I always found the rules of Mathematics ridiculous and cannot understand why anyone would ever study it at degree level. I guess it is lucky that not everyone feels this way or we wouldn't have all the clever things in life that are based on mathematics.

[Jo271]

It's the how mathematics works at Airbnb. Mathematics in the real sense is reasonable.

[Huma0]

@Mike-And-Jane0 

Ouch!

While I find your comment funny, let's face it, the review/ratings system can come as a bit of a shock to new hosts... It is hard at first to get your head around why one bad rating can make such a big difference when all your other ratings are great. 

Meanwhile, I have been trying to explain basic maths (and I am not good at maths, but this is really BASIC) to another clueless CS rep: https://community.withairbnb.com/t5/Hosting/Superhost-stats-Is-anyone-else-seeing-something-weird/m-...

My ratings say I am online for Superhost status. The stats on my dashboard say I am not, by a long stretch. When trying to get this glitch sorted, CS rep tells me that 2+2 = 3 and then treats me like a dimwit. As you can imagine, I did not take kindly to that.

[Kia272]

@Jo271  There are a number of 5* ratings calculators on the Internet. You can easily find one and figure out how many reviews it will take to bump your ratings up. Once you get a lower rating, it can take quite a while to bring your ratings back up. Fair? I don't know.....but that's the way it is. 

At least it will give you some idea of the damage done, and how long it will take to improve. 

Cheers,

Kia