Has anyone else experienced this?
We have three listings we host and two that we co-host (we're also Ambassadors getting other hosts up and running). Last week, out of the blue, our inbox messages going back to 2019 disappeared, BUT only for our listings. Not for the listings we co-host (where there are other Primary Host accounts).
We can neither see nor access any messages from guests through the inbox. The only way we know how to respond to anything at this point is when a notification comes in and we respond to the link. We get support messages and messages from the guests we cohost, but nothing for our own properties. We've received three different answers from AirBNB and we've executed their instructions to the letter to resolve them accordingly but still nothing, including removing some of our cohosts because in one of the scenarios they laid out, one of our cohosts may have been suspended (which they were not), but we removed them anyway just to see whether it would fix the problem. It didn't. We also determined that this issue was not device-specific or even account- specific since this is happening across the board, regardless of device or account.
So just wondering if ANYONE has experienced this situation? And have you found a fix?
We're Superhosts. One of our units is a Plus property. We asked if somehow AirBNB had suspended us inadvertently, but they say no. And we've heard zip from AirBnB tech support. It's really beginning to affect our guest relations and we're at our wits' ends. Any insights would be appreciated.
Stanton & Beth
