Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Carol10276

Hi All - I had a frustrating situation this week when a guest complained that part of her group got COVID and they could not come on their 6 night stay to my house (worth $4000 in revenues to me) 48 hours prior to their stay. Airbnb said they were waitin...

Just want to make you aware that what you post might appear in Google search. I had a conversation going on about Airbnb host getting city citations. Today I did a search on Short Term Ordinance for my local city. Well the whole thread is on (sorry Airbnb... Latest reply by Nash-Cottages-LLC0

First of all I think resolution team is getting worse by training their staff to have some common knowledge of hospitality industry. We are a business running 9+ holiday houses in Auckland that listed on Airbnb. Recently we had an issue with the Airbnb... Latest reply by Dale711

I had a guest today insist that only those over 2 count towards the Airbnb's 16 person headcount max. I read Airbnb rules and they just keep repeating 16 people, no mentioning of age. I know airbnb allows infants stay for free and book over the capacity w... Latest reply by Sarah977

Hi, I'm looking for ways to export all of the email content in my Hosting Inbox. Thanks! Latest reply by Emiel1

Is there a way to contact air b n b for a refund of service fees that I am owed? There seems to literally be no way to contact the company; one can only request a refund from a former host. The host fully refunded me. Latest reply by Sarah977

Dear Airbnbers: I'm Cedric from China, I joined airbnb 1820 days ago. I'm writing this email to escalate a bad experience with Airbnb that happened 2 days ago. The reason why I dropped this case here is due to when I ask for the escalation with the custom... Latest reply by Jane3121

Hi everyone,Hoping to raise awareness so Airbnb will investigate the problem of declined debit and/credit cards when trying to make a reservation. Please share your similar experiences so Airbnb can acknowledge there's a problem requiring a fix. My Story,...

Hi There, 1) I had a guest stayed recently we both left reviews for each other within 48 hours. I can see her review when I go into 'progress' on my airbnb page however it does not show up when you search for my listing on airbnb. Wondering why the positi... Latest reply by Lynell0

Hello everyone, This is my first post with this community, and I am a very new host! I have had my first last minute cancellation, and I was hoping I could receive some advise on how to handle the refund in this situation. My cancellation policy is moder... Latest reply by Elisabeth40