How can we get meaningful change where it is required.

[Robin4]

             

For as long as I have been a contributor here the same hosting issues keep coming up month after month.

Revenge reviews: The guest has had a disagreement with a host and extracts revenge in the review process. We have been told that this issue has been addressed by the development team but, nothing has changed, weekly we see posts complaining of revenge reviews.

Bookings for blocked dates: One contributor in July 2017 complained that guests were allowed to book calendar blocked dates and that thread has had a steady stream of similar posts right up until today.

Hosts listing suspended without consultation: Guest lodges a complaint that the host has undisclosed security cameras which can easily be verified as a false statement, but the hosts listing is suspended.

HPS/Aircover not addressing hosts claims as advertised: Each week we see posts from hosts who claim Airbnb's compensation scheme has abandoned them.

Daily we see these same issues, many reviving threads that were started back as far as 2015, yet almost weekly we see changes to the programming that nobody has complained about and no notice of alteration given.

This Community Centre has established to provide the company with user feedback.....can I respectfully suggest that the company take action on aspects of the platform that do pose hosting issues instead of making changes to those aspects that do not!

Cheers........Rob

[Catherine-Powell]

Hi @Robin4,

Your list is my list, I promise you! We are working through so many of these issues that our Hosts experience, and making a lot of progress. It would be wonderful to have you talk to someone in our Airbnb team further as we want to hear more directly about your experience and how we can support you. Someone from our team will be reaching out.

Warmly,

Catherine

[Robin4]

@Catherine-Powell 

Hey, now isn't that Freudian, I just posted at the exact same time on another thread and cc'ed you on that post. It centered about everything that is right about Airbnb, about the beautiful experiences that are to be had being an Airbnb host.

Thanks for responding Catherine and be assured, if I am critical here it is not because I want to be argumentative, I just want to make this the best platform that I know it can be. 

Cheers........Rob