We just had to cancel a guest who managed to book our three-bedroom beach house at about 30% of the listed price even though that price was not listed! We charge £200 to £250 per night at the time of year she was trying to book. She booked it for £67 a night for three nights and was absolutely delighted until we broke the news to her that there had been a mistake - one that we couldn't understand.
We do use Instant Booking, but not Smart Pricing or any discounts so simply do not understand what happened. Customer Service couldn't help and said someone will get back to us - but they haven't.
We have switched off our listing for now as the site is showing different prices for our property as you go through the various booking stages. Clearly, this is both misleading and confusing - and totally unacceptable.
Is anyone else suffering from this?